Terms & Refunds

1. Who You Are Buying From

Love & Letters is a trading name of Georgina Healey, a sole trader based in the United Kingdom. In these terms, “we”, “us” and “our” mean Love & Letters, and “you” means the customer purchasing a wedding website.

• Contact email: info@loveandletters.uk

2. What You Are Buying

Love & Letters wedding websites are offered as set plans, plus bespoke projects by quote:

• Classic and Signature: a self-service wedding website built on one of our templates (currently Margot), which you set up yourself after purchase. The features included in each plan are described on our wedding website pages.
• Bespoke: a custom website designed with you, arranged separately by quote.
• Each purchase covers one wedding website for one couple.

3. Prices and Payment

• Prices are shown in pounds sterling (GBP) on our website and are payable in full at checkout.
• Payments are processed securely by Stripe. We never see or store your full card details.
• Any discount or promotional codes are subject to their own conditions and may be withdrawn at any time.

4. Setting Up Your Website

• After payment you are taken to a private setup page, and we also email you the setup link so you can finish later if you need to.
• You choose your web address and set a guest password and an admin password. Keep these safe. They are stored securely and we cannot see them.
• You can change your passwords at any time from your dashboard using your current admin password. If you are completely locked out, contact us.
• You are responsible for the accuracy of the names, dates, venues and other content you add.

5. How Long Your Website Stays Live

We host your website around your wedding so you and your guests can use it when it matters:

• Your website stays live through your wedding day and for 3 months afterwards.
• About two weeks before it is taken down we email you a reminder so you can export your RSVP replies. You can download these as a CSV from your dashboard at any time.
• After that period the website is archived and is no longer available to view. Your guest list and RSVP details are then kept for one month before being permanently deleted, in line with our Privacy Policy. You can ask us to delete them sooner at any time.
• If you would like your website to stay live for longer, contact us and we will do our best to arrange an extension.

6. Cancellation and Refunds

Your wedding website is a digital service that is made available to you immediately after purchase.

• When you begin setting up your website, you agree to the service being provided straight away and acknowledge that you lose the statutory 14-day right to cancel under the Consumer Contracts Regulations 2013 once setup has begun.
• We do not offer refunds once your website has been set up.
• If you have paid but not yet set up your website, please contact us and we will consider a refund at our discretion.

Nothing in these terms affects your statutory rights as a consumer.

7. Your Responsibilities

• You must have the right to use and share any content and guest information you add to your website.
• You must not upload content that is unlawful, infringing, offensive, or that breaches anyone’s rights.
• You are responsible for keeping your guest and admin passwords secure and for activity carried out through your admin account.
• You are responsible for telling your guests how their information will be used for your wedding (see our Privacy Policy).

8. Guest Information and Privacy

• You decide what guest information is collected on your site. We host and process it so the website and RSVP features can work.
• How we handle personal data, including guest lists, RSVPs and any dietary or accessibility notes, is set out in our Privacy Policy.

9. Our Design and Your Content

• The design, templates and software behind Love & Letters wedding websites remain our intellectual property. You receive a licence to use your website for your own wedding.
• You keep ownership of the content you add, such as your names, photos, wording and guest details.
• You may not copy, resell or redistribute our templates or website software.

10. Availability

• We take reasonable care to keep websites available, but we cannot guarantee uninterrupted or error-free access.
• We rely on third-party providers, including Supabase and Stripe, and are not responsible for outages outside our control.
• We may occasionally carry out maintenance or updates that briefly affect availability.

11. Our Liability

• We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by negligence, or for fraud.
• Subject to that, our total liability to you in connection with your wedding website is limited to the amount you paid for it.
• We are not liable for indirect or consequential loss, or for loss arising from content or guest information you or your guests provide.

12. Changes to These Terms

We may update these terms or the service from time to time. The version shown on this page is the current one, and the date it was last updated is shown at the top.

13. Governing Law

These terms are governed by the law of England and Wales, and any disputes are subject to the courts of England and Wales.

14. Contact

If you have any questions about these terms, a purchase or a refund, please contact:

• Name: Georgina Healey
• Business Name: Love & Letters (sole trader)
• Email: info@loveandletters.uk